Terms of service

Application

2.1 These Terms apply to all purchases of products from you, made from this website available
at ‘msb-shop.eu’.

2.2 No amendment, alteration, waiver or cancellation of any of these Terms is binding on us unless confirmed by us in writing.

2.3 You acknowledge that no employee or agent of the Company has any right to make any representation, warranty or promise in relation to these goods or the sale of the goods other than as contained in these Terms.

2.4 Products sold to you by us are for personal use only & may not be on-sold or resold to any third party without our agreement.

Prices

3.1 You agree to pay the purchase price at the time of your order, including any freight, insurance & duties that may be applicable when we ship to the country of your choice.

3.2 All Prices are quoted inclusive of GST, VAT and Taxes where applicable in your country of shipping.

Payment

4.1 Payments are to be made to us using one of the payment methods offered to you on the Site.

Availability

5.1 All purchases are subject to availability. Whilst we do our very best to show you stock that is representative of our inventory, there can be discrepancies on occasion.

5.2 In a situation we are unable to fulfil your order, we will contact you via email and/or phone, to offer you
a suitable alternative, refund or back order. Any alternatives or refunds will be to the maximum value
of the amount paid (including any delivery charges) by you in this order.

Delivery

6.1 The cost of delivery is stipulated on the site and will not be refundable, even in the case of a returned order.

6.2 Delivery costs include transportation costs only and do not include import or customs duties, levies, taxes or any liabilities that may be applicable in any destination country.

6.3 We use 3rd party delivery partners and do not accept and expressly exclude liability for any delivery delays or delays due to duties, taxes or levies that may apply in any destination country.

Risk and insurance

7.1 The title in the Goods will pass to you upon delivery to your nominated address or local courier depot or post office. Risk of loss, damage or deterioration will pass to you upon delivery to your nominated address or local courier depot or post office too.

Return and refund policy

8.1 Mom’s Balance offers a 2-week full return policy on goods purchased on our webshop. This means that Mom’s Balance must receive the returned item no later than 2 weeks after receipt. It is the customer’s duty to return the products in the same condition as when received and in original packaging. The item must be unused and packed securely before shipment. You must always include your order number with the returned item.

8.2 To initiate a return, please contact us using the most convenient method for you: via online chat on our website or by email at info@msb-shop.eu.

You will need to print and complete the return form, and then include it in the package. In addition, before sending the package, please provide several photos of the item demonstrating its current condition.

More detailed information about returning items can be found on this page: https://msb-shop.eu/policies/refund-policy Please review all the information before returning an item.

Indemnity

9.1 You indemnify us against all lawsuits, claims, demands, actions, liabilities, expenses and costs (including legal costs) resulting from your breach of these Sales Terms. You will cooperate with us, and the relevant authorities (at your cost) in the handling of disputes, complaints, investigations or litigation that result from the use of our product and services.

General

10.1 Force Majeure – Our inability to perform our obligations under these Terms of Sale will not have us held liable should the conditions be out of our reasonable control.

10.2 Privacy – We take your privacy seriously and will continue to put in place measures to secure your privacy.

10.3 Accuracy – We aim to keep the information as presented on our site accurate and correct at all times. You acknowledge that mistakes can occur and we exclude any liability for any misrepresentation, inaccuracy or errors, which we exclude from liability to the extent permissible by law.
10.4 Termination – We reserve the right to stop supply or fulfil your order/s on this site, should we suspect or have proven the illegitimacy of your purchase, which includes, purchase for a competitor, on-selling or for re-selling purposes.

For questions or clarification, contact us: info@msb-shop.eu